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Customer Success Manager
Your Role
We’re looking for a founding Customer Success Manager to work with our customers from the moment they sign the sales order to successful implementation and customer referenceability.
This is not a plug and play position where the rules and guidelines are already established and well-worn, and you are expected to fit in and follow the procedures. You will be the point person responsible for owning and improving our customer success playbook. This is an excellent opportunity for someone who is a creative go-getter, and wants to make their mark by pioneering methods and techniques to be used by future hires who are going to work for you and implement your playbook.
This role is instrumental in making sure our customers get up and running on the Verimos product, successfully roll the product out to their entire workforce, and begin realizing revenue. The position reports directly to the CEO of the company.
Qualifications
The ideal candidate:
- Has 1-3 years of experience in a customer success or account management role in a growth stage B2B company.
- Is comfortable owning and sometimes creating all the tools required to be successful in the position.
- Possesses a deep understanding of the monthly recurring revenue business model.
- Loves making people successful with products, has a servant leadership mindset, and excessive attention to detail.
- Uses all the modern tools to manage their workload, collaborate with others, stay organized, and communicate their status on a regular basis.
- Can synthesize customer feedback, and communicate it with product management and engineering team to influence and inform the product roadmap.
Equal Opportunity Employer
Verimos is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
Verimos is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Verimos are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief system, national, social or ethnic origin, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We know that diversity drives long term business success.